FAQ / Need help?
Welcome to my Adopt1Toy FAQ
Here you will find answers to the most frequently asked questions about orders, delivery, returns, refunds, and warranties.
At Adopt1Toy, I support you with kindness, discretion, and without judgment. If you cannot find your answer here, you can contact me directly.
🛒 Orders
When is my order processed?
Orders are processed quickly and may be passed on to our logistics partner shortly after confirmation. Shipments are generally organized around 2 p.m. on business days.
An order placed before 2 p.m. may enter preparation or be shipped the same day, depending on available stock and the progress of logistics processing. An order placed after 2 p.m. is generally processed on the next business day.
Can I modify, add to, or cancel an order?
Contact me as quickly as possible. For an order that may be shipped the same day, any request to modify, add to, or cancel it should ideally be received before 2 p.m. on a business day.
It is only possible to intervene while preparation or shipping has not progressed too far. Therefore, this cannot be guaranteed, even before 2 p.m. This possibility does not affect your legal right of withdrawal when applicable.
🚚 Delivery
What are the delivery times in France?
In France, delivery generally takes an estimated 2 to 4 business days after shipment. The delivery time or date provided when you place your order takes precedence over this general estimate.
Delivery is free from €59 including VAT in France. The exact rate applicable to your order is displayed before payment.
Do you deliver internationally?
Yes. Destinations, delivery times, and rates vary depending on the country and the weight of the order. The exact rate available for your address is displayed when you place your order. See the details in our Shipping Policy.
How can I track my parcel?
As soon as your order has actually been shipped, a tracking email is sent when the carrier makes a tracking number available.
Is the parcel discreet?
Yes. Orders are shipped in neutral, sealed outer packaging, with no explicit indication of the nature of the products ordered or the contents of the parcel.
↩️ Returns and withdrawal
How long do I have to withdraw?
When the right of withdrawal applies, you have 14 days from receipt of your order to inform us of your decision. After notifying us, you have an additional 14 days to return the products concerned.
Can I return an intimate product that has been opened?
For reasons of hygiene and health protection, the right of withdrawal cannot be exercised in particular for certain sealed products that have been unsealed after delivery, when the corresponding legal exception applies.
To avoid any unpleasant surprises, consult our Refund Policy before opening a product if you think you may return it.
Who pays the return shipping costs?
For a simple withdrawal, the direct return costs are paid by the customer, unless otherwise indicated. A defective, non-conforming, or damaged product is handled differently: contact us so that we can assess the situation under the applicable warranties.
When will I receive my refund?
Refunds are issued in accordance with our Refund Policy and applicable regulations. The refund may be deferred until the goods have been recovered or until proof of shipment has been provided, depending on the situation.
🛡️ Defective or non-conforming product
Products are covered by the applicable legal warranties, including the legal guarantee of conformity and the guarantee against hidden defects when their conditions are met. Any commercial or manufacturer’s warranty adds to these rights without replacing them.
💜 Need help?
If your question is not listed above, contact me:
- 💬 via chat directly on the site;
- 📞 by phone at 07 43 54 28 57;
- 📧 by email at contact@adopt1toy.com.
For the complete rules, also consult our Terms and Conditions of Sale, our Shipping Policy, and our Refund Policy.
