Privacy policy

Last updated: August 12, 2026

This Privacy Policy explains how SAS EVEIL / Adopt1Toy collects, uses, retains and protects the personal data of visitors, Customers and website users www.adopt1toy.com .

It applies in particular when you visit the website, create an account, make a purchase, use our services, you subscribe to communications, exercise your right withdraw from a purchase or contact our customer service.

Adopt1Toy uses the Shopify platform to operate its online store and provide certain services necessary for its operation.

1 – Data controller

The controller of the personal data processing described in this policy is:

EVEIL (ADOPT 1 TOY)
SAS – Simplified joint-stock company with capital of €3,000
Registered office: 223 Chemin du Brusquet – 83440 Callian – France
SIREN: 953 992 690
SIRET: 953 992 690 00016
Intra-Community VAT number: FR66 953 992 690
by contacting us:
Email: contact@adopt1toy.com

2 – Personal data we collect

Depending on how you use Adopt1Toy, we may collect or process the following categories of the following data.

2.1 – Identity and contact details

first and last name;
postal address;
billing address;
delivery address;
email address;
phone number.

2.2 – Order and transaction data

order number;
products viewed or ordered;
cart contents;
order history;
returns and exchanges;
withdrawal requests;
refunds;
amounts, dates, and payment methods used;
information relating to delivery and parcel tracking.

2.3 – Payment data

Payments are processed by specialized providers, including Shopify Payments, PayPal, Klarna, Shop Pay, Google Pay or Apple Pay when these solutions are available.

Adopt1Toy does not directly store full bank card numbers or payment card security codes.

Payment providers may nevertheless process the data necessary for authorization, to secure and execute transactions.

2.4 – Customer account data

When a customer account is used, we may process, in particular:

information associated with the account;
saved preferences;
order history;
the information necessary to authenticate and secure the account.

2.5 – Communications with Adopt1Toy

When you contact us, we may retain the information necessary to process your request, including your messages and after-sales service requests, complaints and exchanges with our customer service.

2.6 – Technical and browsing data

Depending on your cookie choices and the technologies used on the website, we may process, in particular:

IP address;
device type;
browser;
operating system;
technical identifiers;
pages viewed;
connection dates and times;
interactions with the website and its features.

3 – Confidentiality related to the nature of our business

Adopt1Toy markets, among other things, products related to intimate well-being and adult sexuality. We are therefore particularly attentive the confidentiality of information relating about products viewed or ordered.

We do not ask our Customers to disclose their sexual orientation, their sexual practices or information medical information to place a standard order.

Adopt1Toy does not aim to infer your sexual orientation, your health status or other sensitive characteristics based on your purchases.

Information relating to orders are primarily used to fulfill the sale, ensure delivery, manage after-sales service, comply with legal obligations and ensure transaction security.

If a specific service were to require the voluntary collection of data particularly sensitive, additional information and when required by regulations, specific consent would be presented at the time of collection.

4 – Data sources

Personal data may be collected:

directly from you, in particular when placing an order, creating an account, requesting cancellation, contacting customer service or signing up for our communications;
automatically when using the website, in particular through cookies, technical logs or similar technologies;
from Shopify and the technical services used to operate the store;
from service providers involved notably in payments, delivery, fraud prevention, customer support or service management;
from partners or third-party services when necessary and authorized by applicable regulations.

5 – Why do we use your data?

Each processing activity is based on a specific purpose and on a legal basis provided for by regulations.

5.1 – Order management

We use the necessary data to:

record the order;
process payment;
prepare and ship products;
provide you with tracking information;
manage returns, cancellations, and refunds;
provide after-sales service.

your withdrawal declaration. performance of the contract concluded with the Customer.

5.2 – Accounting and legal obligations

Certain data is retained to comply with obligations accounting, tax, and legal and applicable regulatory requirements.

your withdrawal declaration. compliance with a legal obligation.

5.3 – Customer service and complaint management

We process the necessary information to respond to requests, resolve order-related issues and ensure customer relationship management.

your withdrawal declaration. performance of the contract and/or legitimate interest Adopt1Toy to provide effective customer service and defend its rights.

5.4 – Security and fraud prevention

Certain data may be used to secure the website and transactions, prevent fraud, detect abusive use or protect customer accounts.

your withdrawal declaration. Adopt1Toy's legitimate interest to protect its Customers, its website and its anti-fraud activities and security breaches.

5.5 – Marketing communications

When permitted, Adopt1Toy may use your email address or other contact details to inform you about its new products, offers, or content.

These communications are based on your consent when required, or another lawful basis under regulations in the context of an existing business relationship.

You can unsubscribe at any time using the link included in every marketing communication.

5.6 – Audience measurement, personalization and advertising

Depending on the technologies used and the choices made in our tool cookie management, certain browsing data may be used to measure audience, understand how the site is used, personalize certain features or measure advertising campaigns.

When these operations require the use of cookies or trackers subject to consent, they are activated only after obtaining your consent.

your withdrawal declaration. consent when required.

6 – Required and optional data

Information marked as required provided when placing an order are essential to entering into and performing the contract.

Without certain essential information, for example, a delivery address or contact details that identify you the order, Adopt1Toy may be unable to fulfill the order.

Data used solely for marketing or personalization purposes based on consent remain optional.

7 – Who may your data be shared with?

Access to the data is limited to the persons and service providers who need them to carry out the purposes described in this policy.

These recipients may include:

Shopify, for hosting and operating of the online store;
the payment service providers, to secure and process transactions;
the carriers, to deliver orders;
les fournisseurs, order fulfillment providers and logistics partners when their involvement is necessary for shipping an order;
technical service providers in particular hosting, maintenance, security, the sending of emails or certain website features;
marketing service providers or advertising when their use is authorized by your choices and applicable regulations;
professional advisers, accountants or other professionals necessary for managing the business;
administrative authorities, judicial authorities or authorized bodies when disclosure is required or authorized by law.

SAS EVEIL does not sell its customer files to data brokers.

8 – Relationship with Shopify

Adopt1Toy uses Shopify to host and operate its online store.

Shopify may process certain data necessary for the provision, to securing and improving of its services.

For some of the processing carried out on behalf of Adopt1Toy, the data controller SAS EVEIL acts as as the data controller and Shopify acts in the capacity

as a processor. For certain Shopify-specific features, Shopify may also process data according to its own purposes

and responsibilities. You can consult the policy Shopify consumer privacy policy: .

Shopify Privacy Policy Shopify also provides a portal dedicated to rights relating to personal data: .

Shopify Privacy Portal

9 – Managing online withdrawal requests To enable Customers to exercise their right of withdrawal directly online, Adopt1Toy uses a tool provided by the company, 401layers UG (haftungsbeschränkt)

established in Germany. When you use this feature,

may in particular be processed:
your name;
your email address;
your order number;
the items concerned;
the date and time of the request;

the technical data necessary to secure and document the request. This information is used solely to receive, document, manage, and process

your withdrawal declaration. Legal basis: compliance with legal obligations applicable to Adopt1Toy

and management of the contractual relationship. for the necessary period to process the request The data is retained then, when necessary, for the period required to demonstrate compliance with legal obligations

and manage any potential dispute.

10 – Cookies and similar technologies Adopt1Toy uses cookies and similar technologies to ensure operation

and site security. Some cookies are strictly necessary for the operation of the store,

in particular to:
retain the contents of the shopping cart;
ensure authentication;
secure the site and payments;

remember certain choices necessary for the service to function. These cookies do not necessarily require your consent when they are strictly necessary

The cookies or trackers used for advertising purposes, for personalization or for certain audience measurement are activated only after your consent when legally required.

You can accept, refuse or modify your choices using the management tool of the consent management tool available on the website.

Withdrawal of consent must be possible as easily as its acceptance.

11 – Data retention period

We do not retain personal data indefinitely. Their retention period depends for the purpose for which they were collected and applicable legal obligations.

Necessary data for processing an order: for the necessary period for managing the contractual relationship, then archived when necessary to comply with legal obligations or defend the rights of Adopt1Toy;
Invoices and accounting documents: retention for 10 years in accordance with applicable accounting obligations;
Data used for customer marketing: during the business relationship then until 3 years after the end of the business relationship, unless there is an objection or a different legal requirement;
Prospect data: up to 3 years from from their collection or the last contact from the prospective customer, where this period applies;
Requests sent to customer service or after-sales service: for the necessary time to process the request then for the necessary period to the management of any dispute;
Data relating for cancellations: for the necessary period to process the request, then for the necessary period as proof of compliance of our legal obligations;
Cookie preferences: for a limited period, determined according to the purpose and the tool settings consent management.

Certain data may then be placed in intermediate archiving with restricted access when they must be retained solely for a legal obligation, accounting or legal defense of legal rights.

12 – International data transfers

Certain service providers used for the operation of Adopt1Toy may process or host data outside of the European Economic Area.

When a data transfer is carried out to a country not benefiting from by an adequacy decision, it must be governed through a recognized mechanism under applicable regulations, in particular standard contractual clauses of the European Commission or another authorized safeguard.

13 – Security and confidentiality

SAS EVEIL implements, directly or through its service providers, technical measures and organizational measures intended to protect personal data against loss, unauthorized access, disclosure, modification or unlawful use.

Access to the data is limited to individuals or service providers who need to know to carry out their duties.

No computer system being unable to guarantee absolute security, Adopt1Toy adapts its measures protection against risks and the nature of the data processed.

14 – Data concerning minors

The products and services intended for adults are not designed to be used by minors.

Adopt1Toy does not seek to knowingly collect personal data concerning minors as part of the purchase of products reserved for adults.

If you are the legal representative about a minor and believe that they has provided us with data inappropriately, you can contact us so that the situation can be reviewed.

15 – Your rights

Under the conditions provided for under the regulations, you may in particular have:

a right of access to your data;
a right to rectification of inaccurate data;
a right to erasure in the cases provided for by law;
a right to restriction of processing;
a right to object to certain processing activities;
a right to data portability where applicable;
the right to withdraw your consent at any time when the processing is based on it, of processing carried out previously; without affecting the lawfulness
processing carried out previously; of your right to object

to direct marketing. You may exercise your rights

SAS EVEIL / Adopt1Toy
223 Chemin du Brusquet
83440 Callian – France
Email: contact@adopt1toy.com
by contacting us:

Phone: +33 (0)7 43 54 28 57 When necessary to prevent disclosure of data to an unauthorized person, we may request information enabling us

to reasonably verify your identity. We respond to requests within the prescribed time limits

under applicable regulations.

16 – Unsubscribing from Commercial Communications You may object to receiving commercial communications

at any time. For marketing emails, simply use the unsubscribe link

in the relevant messages. Unsubscribing from promotional communications does not prevent Adopt1Toy to send you the necessary communications the fulfillment of your orders, your account security, refunds, delivery

or after-sales service.

17 – Personalized Advertising and Privacy Preferences When features personalized advertising or data sharing are used for this purpose, they are subject to the applicable rules

and your consent choices. Shopify also provides for certain features, a page for managing certain data-sharing choices

regarding data sharing:

Manage my data-sharing preferences

18 – Complaint to the CNIL If you believe after contacting us, that your rights regarding personal data are not respected, you may file a complaint with of the French authority for data protection:

National Commission for Information Technology and Freedoms (CNIL)
Site: www.cnil.fr

19 – Third-Party Sites and Services

Adopt1Toy may contain links to websites or services operated operated by third parties.

These sites have their own policies privacy policy.

We invite you to review them before to provide information personal data directly to these services.

20 – Changes to the Privacy Policy

SAS EVEIL may update this Privacy Policy in particular to reflect the evolution of its services, its service providers, its practices or regulations.

In the event of a change, the date of the last update shown at the top of this page will be updated.

When a substantial change requires it, additional information may be provided to the data subjects.

21 – Contact regarding personal data

For any questions concerning this Privacy Policy or the processing of your personal data:

SAS EVEIL / Adopt1Toy
223 Chemin du Brusquet
83440 Callian – France
Phone: +33 (0)7 43 54 28 57
Email: contact@adopt1toy.com