Terms of sale

Dernière mise à jour : 11 août 2026

Last updated: August 11, 2026 sales made on the Adopt1Toy website between These General Terms and Conditions of Sale (hereinafter “GTC”) govern

the company EVEIL and any consumer making a purchase on the website.

Article 1 – Seller identity and scope

The Adopt1Toy website is operated by:
EVEIL (ADOPT 1 TOY)
SAS – Simplified joint-stock company with share capital of €3,000
Registered office: 223 Chemin du Brusquet – 83440 Callian – France
SIREN: 953 992 690
SIRET: 953 992 690 00016
Intra-Community VAT number: FR66 953 992 690
Email: contact@adopt1toy.com
Telephone: 07 43 54 28 57

Registered in the National Business Register (RNE) These General Terms and Conditions of Sale apply to orders placed by natural persons acting for purposes unrelated to their

commercial, industrial, artisanal, professional, or agricultural activity. The Customer declares that they have the necessary legal capacity

to enter into this contract. Certain products or content offered on Adopt1Toy are intended exclusively intended for adults. Where indicated,

the Customer declares that they are at least 18 years old. Confirming an order implies acceptance of these General Terms and Conditions of Sale

in the version applicable on the date of the order.

Article 2 – Products, characteristics, and availability The essential characteristics of the products are presented

on their respective product pages before placing an order. The Customer is invited to read the description, features, dimensions, materials, safety precautions and, where available,

instructions provided by the manufacturer before purchasing it. Photographs and illustrations are intended to present products as faithfully as possible. Slight differences in color, appearance, or presentation may result from the screen used or changes to the manufacturer's presentation, without affecting the essential product features.

Products are offered while stocks last from Adopt1Toy and/or its logistics partners and suppliers.

If a product exceptionally becomes unavailable after order confirmation, Adopt1Toy informs the Customer as soon as possible and, depending on the situation, offers them an appropriate solution or a refund of the amounts paid for the unavailable product.

Article 3 – Prices

Product prices are shown in euros, including all taxes (VAT included), excluding any possible delivery costs.

Applicable delivery costs are indicated to the Customer before the final confirmation and payment of their order.

All orders placed on the website are payable in euros. Products are invoiced based on the displayed prices at the time the order is confirmed.

When a price reduction is announced under the conditions subject to regulations governing price-reduction announcements, the reference price used is determined in accordance with in accordance with the applicable legal provisions.

Retention of title: the products remain the property of SAS EVEIL until the price has been paid in full.

Article 4 – Discounts, promotional codes, gifts and commercial offers

Promotional codes and commercial offers distributed by Adopt1Toy, in particular through the newsletter, on social media or through partners or as part of occasional promotions may be subject subject to specific conditions.

They do not necessarily apply to the entire catalogue.

The conditions of an offer may notably provide for:

the exclusion of certain brands, collections or products;
the exclusion of products already discounted, on sale or on promotion;
the exclusion of gift cards, services or delivery fees;
a minimum order amount;
a validity period or duration;
a maximum number of uses;
the specific terms and conditions relating to a gift offer.

Combining offers:
Unless expressly stated otherwise, promotional codes, percentage discounts, reductions and offers granting entitlement a gift are not cumulative.

When a percentage discount and a gift offer are offered simultaneously for the same order, the Customer must choose the benefit that they wish to benefit from: either the percentage discount or the gift offered.

Using one of these offers excludes the application of the other, unless the specific terms of the promotion state unless they are expressly stated to be cumulative.

When a promotional code is required, it must be entered in the designated field before confirming and paying for of the order.

No promotional code may be applied retroactively to an order that has already been confirmed and paid for.

If the conditions of an offer are not met (excluded product, minimum amount not reached, expiry of the validity period, the maximum number of uses has been exceeded or it is incompatible with another offer), it may be automatically refused.

Adopt1Toy may modify, suspend or terminate a promotional campaign promotional campaign for future use, particularly in the event in the event of an obvious error, abuse or fraud, without calling into question orders that have already been validly confirmed and paid for.

Article 5 – Order and conclusion of the contract

The Customer selects the products they wish to order and may check the contents of their basket before final validation.

Before confirming their order, the Customer may review and, where applicable, correct the information entered, including the products and quantities ordered, their contact details and delivery address, the delivery method and the total order amount.

Order and payment confirmation constitutes the Customer's commitment to pay the stated price.

An order confirmation is sent to the Customer electronically.

in the version applicable at the time the order may be The information relating to the order and these General Terms and Conditions retained by Adopt1Toy in accordance with applicable legal obligations.

Article 6 – Payment methods

Bank card – Shopify Payments
Bank card payments are processed through by Shopify Payments and may be subject to authentication 3D Secure. Adopt1Toy does not directly store the Customer's bank details. The charge may appear on the bank statement under the name SAS EVEIL.

PayPal
Payment is made according to the methods and terms offered by through PayPal at the time of the transaction.

Klarna
When this option is offered, payment in installments is subject to Klarna's terms and eligibility criteria.

Shop Pay / Google Pay / Apple Pay
These express payment methods may be offered when they are available on the device or browser used by the Customer.

Article 7 – Delivery & discretion

Discretion:
Orders are shipped in plain, sealed packages. No explicit indication of the nature of the products or the Adopt1Toy website appears on the outer packaging.

Adopt1Toy may entrust the preparation and/or shipment of an order to a logistics partner or supplier. This arrangement does not affect consumer rights with regard to SAS EVEIL.

Delivery address and information:
The Customer must provide a complete and accurate address as well as all the necessary information for the proper delivery of their order: first name, last name, street number and name, building, residence, apartment, floor, entry code, telephone number and any other useful information.

The applicable delivery time is the one communicated to the Customer before validating their order, particularly when choosing of the delivery method.

In the absence of any indication or specific agreement regarding the date or delivery period, the order is delivered without undue delay and no later than thirty days following the conclusion of the contract.

For information, the usual delivery times offered include:

France: 2 to 4 business days, from €4.90 — free delivery from €59;
Spain & Portugal: 1 to 3 business days, from €4.90;
Belgium, Luxembourg, the Netherlands & Monaco: 2 to 4 business days, from €14.16;
Germany & Italy: 2 to 4 business days, from €12.90;
United Kingdom: 2 to 8 business days, from €16.77;
Other areas of Europe: 2 to 8 business days, from €17.78.

The prices and delivery times actually displayed when placing the order take precedence over this general information.

In the event of late delivery, the Customer is entitled of the rights provided for by the French Consumer Code, in particular, of the possibility of requesting performance within a reasonable additional period and then, under the conditions provided for by law, to terminate the contract.

In the event of loss or damage to the parcel before it is handed over, the risk remains with the seller until the moment when the Customer, or a third party designated by them, physically takes possession of the products, except when they choose a carrier themselves other than those offered by Adopt1Toy.

7.1 – Unclaimed parcel, incorrect address, or return to sender

When a parcel is returned to the sender because due to an incorrect or incomplete address provided by the Customer, due to failure to collect it within the period indicated by the carrier, or when the Customer has not made the necessary arrangements to receive or collect their parcel despite the information of the delivery and tracking information made available to them, the Customer may request a new shipment of their order.

When the delivery failure is attributable to the Customer, the costs corresponding to this new shipment are their responsibility and must be paid before any reshipment.

This rule does not apply when it is established that the delivery failure results from an error attributable to Adopt1Toy or the carrier used as part of the fulfillment of the order.

Simply failing to collect a parcel to have it automatically returned or refusing it does not, in itself, constitute a withdrawal statement.

Article 8 – Customer service

For any information request, our FAQ is available to you.

You can also contact us via our contact form or by email: contact@adopt1toy.com .

Telephone: 07 43 54 28 57

Average response time: approximately 24 business hours.

Article 9 – Right of withdrawal, returns and refunds

9.1 – Withdrawal period

For products to which the right of withdrawal applies, the Customer has a period of 14 days to exercise their right of withdrawal without having to give reasons for their decision.

For a sale involving an item, this period begins from the date the Customer or a third party designated by them takes possession of the item or by a third party other than the carrier, designated by them.

If an order concerns several items delivered separately, the period begins upon of receipt of the last item.

The Customer must notify their decision before the expiry of the period by means of a clear and unambiguous statement.

9.2 – Online withdrawal

The Customer may exercise their right of withdrawal directly online using the dedicated feature:

Withdrawal from the contract

This feature allows the Customer to identify the relevant order and submit their withdrawal statement.

After submitting the statement, an acknowledgment of receipt is sent to the Customer electronically in accordance with the applicable regulations.

The Customer may also notify their withdrawal by any unambiguous statement, in particular by email at: contact@adopt1toy.com or by post to the address of SAS EVEIL.

The standard withdrawal form provided for required by regulations is provided to the Customer under the conditions provided for by the Consumer Code. Its use is not mandatory to exercise validly the right of withdrawal.

9.3 – Returning products

After communicating their decision to withdraw, the Customer has a maximum period of 14 days to return the product or products concerned.

The products must be returned complete, with any accompanying accessories and in a condition compatible with exercising of the right of withdrawal.

The Customer may be held liable for any depreciation of the product resulting from handling other than that necessary to establish their nature, their characteristics and proper functioning, when the right of withdrawal remains applicable.

Return address:
SAS EVEIL / Adopt1Toy
223 Chemin du Brusquet
83440 Callian
France

the right of withdrawal remain the Customer's responsibility, the direct return costs related to exercising unless the law or Adopt1Toy provides for their coverage.

9.4 – Products excluded from the right of withdrawal for reasons of hygiene or health protection

Pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised concerning goods delivered sealed, that were unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection.

This exception may notably concern certain sex toys, intimate products, hygiene products, cosmetics or other articles in intimate contact with the body, when supplied with a seal, a blister pack, hygienic protection or a device designed to ensure that they have not been opened.

For products actually covered by this exception, the opening, removal, breaking or alteration of the seal, blister pack or hygienic protection after delivery results in the loss of the right of withdrawal.

When the product remains unused, unsealed and its device the hygienic protection remains intact, the right of withdrawal remains applicable under the conditions provided for by law, unless otherwise provided by law.

This exclusion of the right of withdrawal never deprives the Customer of their rights under the statutory warranties when a product is defective or non-compliant.

9.5 – Refund

In the event of a valid exercise of the right of withdrawal, Adopt1Toy refunds all amounts legally required to be refunded to the Customer, including the costs corresponding to the standard delivery method offered when placing the order.

The additional costs resulting from the express choice of a more expensive delivery method than the standard method offered are not refunded.

The refund is made without undue delay and no later than fourteen days from the date on which Adopt1Toy is informed of the decision to withdraw.

For a sale of goods, Adopt1Toy may defer the refund until the products have been recovered or until the Customer provides proof of their dispatch, the date used being the date of the first of these events.

The refund is made using the same means of payment as that used for the original transaction, unless the Client expressly agrees to another method and provided that this does not incur any costs for them.

Article 10 – Statutory guarantees

The professional responsible for the statutory guarantees is:

SAS EVEIL / Adopt1Toy
223 Chemin du Brusquet
83440 Callian – France
Telephone: 07 43 54 28 57
Email: contact@adopt1toy.com

STATUTORY GUARANTEE OF CONFORMITY AND GUARANTEE AGAINST HIDDEN DEFECTS

The consumer has a period of two years from of delivery of the goods to obtain implementation of the statutory guarantee in the event of a lack of conformity of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

When the sales contract for the goods provides for the supply of digital content or a digital service in a manner continues for a period exceeding two years, the statutory guarantee applies to this digital content or this digital service throughout the period of the provision period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory guarantee of conformity entails an obligation for the professional, where applicable, to provide all necessary updates to maintaining the conformity of the goods.

The statutory guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.

If the goods are repaired under of the statutory guarantee of conformity, the consumer benefits from an extension of six months to the initial guarantee period.

If the consumer requests repair of the goods, but the seller requires replacement, the statutory guarantee of conformity is renewed for a period of two years from from the date the goods are replaced.

The consumer may obtain a reduction of the purchase price while keeping the goods or terminate the contract and obtain a refund in full upon return of the goods, if:

The professional refuses to repair or replace the goods;
The repair or replacement of the goods takes place after a period of thirty days;
The repair or replacement causes a major inconvenience for the consumer, in particular when they permanently bear the costs of taking back or removing the non-conforming goods, or the installation costs of the repaired or replacement goods;
The lack of conformity of the goods persists despite an attempt to bring the goods into conformity of the seller's unsuccessful attempt.

The consumer is also entitled to a reduction of the price of the goods or termination of the contract when the lack of conformity is so serious that they are entitled to a price reduction or immediate termination of the contract. They are not then required to request in advance the repair or replacement of the goods.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period during which the item is unavailable for the purpose of its repair or replacement suspends the warranty period that remained until the delivery of the repaired item.

These rights result from the application Articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs to the implementation of the statutory warranty of conformity is liable to the civil fine provided for under Article L.241-5 of the French Consumer Code.

The consumer also benefits of the statutory warranty for hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from from discovery of the defect. This warranty entitles the holder to a price reduction if the item is retained or for a full refund in exchange for returning the item.

Article 11 – Manufacturers' commercial warranties

Certain products sold on Adopt1Toy may benefit from in addition to the statutory warranties, a commercial warranty offered directly by their manufacturer.

These warranties are separate from the statutory warranties owed by SAS EVEIL / Adopt1Toy.

Adopt1Toy does not grant, by this list, an additional commercial warranty in its own name. The warranties listed below are those announced by the manufacturers concerned and remain subject to their own terms.

As of the date these Terms and Conditions were last updated, the main manufacturer's warranties announced include:

We-Vibe: a 24-month manufacturer's warranty on the products concerned, in accordance with the manufacturer's terms.
Arcwave: a 2-year manufacturer's warranty on the products concerned.
Fun Factory: certain products benefit from a manufacturer's warranty whose duration and terms may notably depend on of the product and the sales channel.
LELO: a 2-year manufacturer's warranty on the covered products.
Adrien Lastic: a 3-year manufacturer's warranty on the products concerned.
Je Joue: for the electronic or rechargeable products concerned; on the products concerned.
TENGA: for the electronic or rechargeable products concerned; a 1-year manufacturer's warranty certain other categories may benefit from of varying duration depending on the manufacturer's terms.
Womanizer: a 5-year manufacturer's warranty on the products concerned.
Satisfyer: a 15-year manufacturer's commercial warranty on eligible products, according to the terms and exclusions defined by the manufacturer.

The durations, covered products and exclusions and procedures for handling commercial warranties may be modified by manufacturers.

The Customer is invited to consult the documentation accompanying the product, as well as the terms of the manufacturer applicable to the product concerned.

The existence, terms or expiry a manufacturer's commercial warranty in no way limit the statutory warranties to which the consumer is entitled from from SAS EVEIL / Adopt1Toy.

Article 12 – Liability and precautions for use

The Customer must use the products in accordance for their intended purpose and in accordance with the instructions, usage precautions, cleaning recommendations, charging, storage, and manufacturer's instructions.

In particular, when a product is intended for intimate use, the Customer is advised to follow the hygiene and care instructions indicated on the product page or in the instructions.

SAS EVEIL shall not be held liable for damage resulting from use manifestly contrary to its normal intended use of the product or the instructions accompanying it, subject to mandatory legal provisions.

Nothing in these Terms and Conditions of Sale is intended or has the effect of excluding or limit mandatory rights recognized by law for consumers.

SAS EVEIL's liability cannot be incurred when the failure to perform or delay results of an event meeting the relevant criteria the legal provisions concerning force majeure, without prejudice to the mandatory rights of the consumer.

Article 13 – Intellectual property, content, and Adopt1Toy graphic identity

13.1 – Site content

The Adopt1Toy website, its visual identity, its logo, structure, texts, photographs, videos, illustrations, graphic creations, compositions, mascots, visual elements, selections, layouts and other content are protected, when they meet the applicable legal requirements, by intellectual property rights and other rights recognized by applicable legislation.

Viewing the site does not confer to the user any ownership rights or exploitation of these elements.

Unless prior written authorization of the rights holder, any reproduction, representation, adaptation, modification, extraction, distribution, publication, commercialization or total or partial reuse of protected content appearing on Adopt1Toy is prohibited, subject to the exceptions provided by law.

13.2 – Photographs and content provided by brands and suppliers

Certain photographs, videos, photographs, videos, logos, technical data sheets, descriptions or other elements present on Adopt1Toy are provided by manufacturers, brands, distributors or suppliers of products sold.

These elements remain subject to the rights of their respective holders. Their presence on Adopt1Toy does not in any way constitute authorization granted to site visitors to reproduce, copy, or exploit them.

13.3 – Content created with the assistance of artificial intelligence tools

Certain texts, illustrations or visual elements published on Adopt1Toy may be created, developed, reworked, corrected, improved or finalized with assistance of artificial intelligence tools.

The texts concerned may in particular be assisted to writing or reformulation, to correction or optimization before approval and publication.

The visual works concerned may result from a process including initial human-created works, an artistic direction, visual references, instructions, selections, iterations, compositions, corrections and modifications.

The use of an artificial intelligence tool grants third parties any exploitation rights the site's elements nor the Adopt1Toy visual identity.

13.4 – “Adopt1Toy ducks” mascots

The characters commonly referred to such as “Adopt1Toy ducks” constitute a distinctive and central element of the visual identity and the Adopt1Toy visual identity.

This universe originated into a duck character designed and produced in 3D by the creator of the Adopt1Toy universe.

Based on this initial creation and its visual references, different adaptations of the characters were subsequently developed under human artistic direction, particularly with the help of digital tools and generative artificial intelligence.

The choices relating to the characters, their visual characteristics, expressions, body shapes, outfits, accessories, settings, compositions, staging and overall coherence of the Adopt1Toy universe are part of the brand's creative process.

The first adaptations of this visual identity were made publicly available au site Adopt1Toy as of May 31, 2026.

The rights attached to the original creations, models, compositions, graphic elements, human creative contributions and distinctive signs making up this universe remain reserved to their respective holders, in particular SAS EVEIL / Adopt1Toy and/or their author depending on the nature of the relevant elements.

Any unauthorized copying or exploitation protected elements of the universe Adopt1Toy ducks, in particular for commercial purposes, advertising and promotional purposes or the identification of a company, may be subject to proceedings appropriate measures to stop the infringement and, where applicable, obtain compensation.

This includes in particular, when they infringe to protected rights, uses on a website, an online store, a marketplace, a social network, an advertisement, packaging, a product, an application, a catalog or any other commercial medium.

13.5 – Extraction, reuse and automated uses

To the fullest extent permitted under applicable regulations, SAS EVEIL / Adopt1Toy reserves its rights concerning extraction, the automated reproduction and reuse of the site's protected content, particularly when carried out for commercial purposes, for the creation of databases or the development of automated systems.

Any use requiring the authorization of a rights holder must be subject to prior written agreement, subject to the exceptions provided for by law.

13.6 – Infringement of rights

Any unauthorized use likely to infringe whose rights belong to SAS EVEIL, of Adopt1Toy, by the creator of its visual identity, of its suppliers, manufacturers, partner brands or any other rights holder may give rise to any appropriate action in order to put an end to the infringement and obtain compensation for the harm suffered.

Article 14 – Personal data

SAS EVEIL processes personal data necessary for the operation of the website, for processing and payment of orders, for delivery, after-sales service and customer relations.

Personal data is processed in accordance with applicable regulations regarding the protection of personal data, in particular the General Data Protection Regulation on Data Protection (GDPR).

Under the conditions provided for under the regulations, the Customer may in particular exercise their rights of access and rectification, erasure and objection, of restriction and, where applicable, of data portability.

Any request may be sent to: contact@adopt1toy.com .

For further information, the Customer may consult the Privacy Policy .

Article 15 – Consumer mediation

In the event of a dispute, the consumer Customer is invited to submit in advance a complaint with Adopt1Toy in order to attempt to resolve the dispute directly.

Failing a satisfactory response after this prior step, the consumer may have recourse free of charge to mediation proceedings to the consumer mediator to which SAS EVEIL belongs:

CM2C – Consumer Mediation Center of Justice Conciliators
49 rue de Ponthieu
75008 Paris – France
Tel.: 01 89 47 00 14
Email: litiges@cm2c.net
Online referral: CM2C – Report a dispute

Article 16 – Applicable law and dispute resolution

These T&Cs are governed by French law, subject to mandatory provisions that may apply to the consumer due to their place of residence.

In the event of difficulty, the Customer is invited to contact Adopt1Toy customer service first in order to seek an amicable solution.

Failing amicable resolution, the consumer may have recourse to the consumer mediator referred to in Article 15 or pursue legal remedies provided for by applicable regulations.

Article 17 – Protection of minors

Certain products and content presented on Adopt1Toy are intended exclusively for an adult audience.

When the adult nature the Customer is required for the purchase or use of a product, they declare that they are of of the required legal age.

Persons responsible for a minor are invited to use appropriate parental control measures in order to limit access to content intended for adults.

Article 18 – Amendment and acceptance of the T&Cs

SAS EVEIL may amend these T&Cs, in particular to take into account the development of its business, of its services or regulations.

The T&Cs applicable to an order are those brought to their attention of the Customer and accepted at the time of the validation of that order.

Any subsequent amendment to the T&Cs does not retroactively modify the terms and conditions of an order already concluded.