Shipping policy
Last updated: August 12, 2026
At Adopt1Toy, we pay particular attention to the preparation and shipment of your orders. Our parcels are designed to remain discreet, and the information tracking details are provided as soon as they are shipped.
🚚 Fast & discreet delivery
📦 France: generally 2 to 4 business days after shipment
🎁 Free delivery from €59 including VAT in France
😌 Neutral and discreet outer packaging
📦 Order preparation and processing
Orders are processed quickly by our system and may be forwarded to our logistics partner shortly after validation.
- Order dispatches are generally organized around 2 p.m. on business days.
- An order placed before 2 p.m. may therefore enter preparation or be shipped the same day, depending on available stock and the progress of the logistical processing.
- An order placed after 2 p.m. is generally processed on the next business day.
- As soon as your order is actually shipped, a tracking email is sent to you when the carrier makes a tracking number available.
- Some orders may be prepared or shipped directly by one of our partners logistics providers or suppliers.
✏️ Modify, add to, or cancel an order before shipment
You have just placed an order and forgot an item, would you like to correct some information or request a cancellation? Contact us as soon as possible.
For an order likely to be shipped the same day, any request to modify, add to, or cancel an order should ideally reach us before 2 p.m. on a business day. For an order placed after 2 p.m., contact us as soon as possible, ideally before 2 p.m. on the next business day.
As long as the order has not entered a preparation phase or shipment, making any intervention impossible, we may, when technically possible:
- add a product to the order;
- correct certain order or delivery information;
- request cancellation of all or part of the order.
Adding a product remains subject to its availability and may require payment of an additional amount and any necessary adjustment of the delivery fees.
We cannot guarantee that a modification or cancellation may still be possible, even before 2 p.m., if the logistical preparation is already too far along or if the parcel has already been shipped.
This option to modify or cancel before shipment is a commercial convenience and does not limit your legal rights to which the consumer is entitled, including their right of withdrawal where applicable.
For an urgent request concerning an order:
Telephone: +33 (0)7 43 54 28 57
Email:
contact@adopt1toy.com
The shipping times indicated below begin unless otherwise indicated at checkout, from the date the parcel is shipped.
The delivery period or date communicated to the Customer at checkout takes precedence over the general estimates presented on this page.
😌 Discreet shipping
Discretion is one of our priorities. Orders are shipped in plain outer packaging plain and sealed.
No explicit indication of the nature of the products ordered or the contents of the parcel are visible on the outer packaging.
🌍 Delivery areas & rates
Delivery costs depend in particular on the destination and the weight of the order. The exact applicable rate is displayed at checkout before payment.
🇫🇷 France
🇪🇸 Spain & 🇵🇹 Portugal
| Order weight | Delivery time | Price including VAT |
|---|---|---|
| 0–1.7 kg | 1 to 3 days | 4,90 € |
| 1.7–4.7 kg | 1 to 3 days | 6,69 € |
| 4.7–9.5 kg | 1 to 3 days | 10,68 € |
| 9.5–16 kg | 1 to 3 days | 11,45 € |
🇧🇪 Belgium / 🇱🇺 Luxembourg / 🇳🇱 Netherlands / 🇲🇨 Monaco
| Order weight | Delivery time | Price including VAT |
|---|---|---|
| 0–0.8 kg | 2 to 4 days | 14,16 € |
| 0.8–2.2 kg | 2 to 4 days | 20,39 € |
| 2.2–4.4 kg | 2 to 4 days | 25,38 € |
| 4.4–6.5 kg | 2 to 4 days | 32,20 € |
| 6.5–9.4 kg | 2 to 4 days | 39,65 € |
| 9.4–13.9 kg | 2 to 4 days | 55,83 € |
🇩🇪 Germany / 🇮🇹 Italy
| Order weight | Delivery time | Price including VAT |
|---|---|---|
| 0–0.8 kg | 2 to 4 days | 12,90 € |
| 0.8–2.2 kg | 2 to 4 days | 18,90 € |
| 2.2–4.4 kg | 2 to 4 days | 24,90 € |
| 4.4–6.5 kg | 2 to 4 days | 30,90 € |
| 6.5–9.4 kg | 2 to 4 days | 38,90 € |
| 9.4–13.9 kg | 2 to 4 days | 54,90 € |
🌐 Austria, Bulgaria, Croatia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, the Azores, Madeira, Romania, Slovakia, Slovenia, Sweden
| Order weight | Delivery time | Price including VAT |
|---|---|---|
| 0–0.8 kg | 2 to 8 days | 17,78 € |
| 0.8–2.2 kg | 2 to 8 days | 25,58 € |
| 2.2–4.4 kg | 2 to 8 days | 31,83 € |
| 4.4–6.5 kg | 2 to 8 days | 40,40 € |
| 6.5–9.4 kg | 2 to 8 days | 49,73 € |
| 9.4–13.9 kg | 2 to 8 days | 69,01 € |
🇬🇧 United Kingdom
| Order weight | Delivery time | Price including VAT |
|---|---|---|
| 0–0.9 kg | 2 to 8 days | 16,77 € |
| 0.9–1.9 kg | 2 to 8 days | 17,03 € |
| 1.9–2.4 kg | 2 to 8 days | 18,03 € |
| 2.4–4.4 kg | 2 to 8 days | 20,67 € |
| 4.4–4.9 kg | 2 to 8 days | 23,07 € |
| 4.9–5.4 kg | 2 to 8 days | 26,13 € |
| 5.4–5.9 kg | 2 to 8 days | 29,15 € |
| 5.9–6.4 kg | 2 to 8 days | 32,19 € |
| 6.4–6.9 kg | 2 to 8 days | 35,22 € |
| 6.9–7.4 kg | 2 to 8 days | 38,27 € |
🌍 Other areas
Albania, Algeria, Egypt, Iceland, Israel, Kosovo, Lebanon, Liechtenstein, Morocco, Norway and other destinations offered at checkout.
| Order weight | Delivery time | Price including VAT |
|---|---|---|
| 0–0.9 kg | 2 to 4 days | 19,56 € |
| 0.9–1.9 kg | 2 to 4 days | 22,56 € |
| 1.9–2.9 kg | 2 to 4 days | 28,46 € |
| 2.9–3.7 kg | 2 to 4 days | 34,36 € |
| 3.7–6.25 kg | 2 to 4 days | 56,40 € |
| 6.25–7.75 kg | 2 to 4 days | 72,54 € |
| 7.75–9.5 kg | 2 to 4 days | 94,06 € |
| 9.5–11.7 kg | 2 to 4 days | 103,13 € |
🌐 Deliveries outside the European Union
For certain destinations outside the European Union, customs formalities as well as taxes and customs duties or import fees may be charged by the authorities of the destination country.
Where these amounts are not expressly included in the price indicated at the time of the order, they may be claimed from the recipient in accordance with the regulations of the country concerned.
💌 Delayed or missing delivery
If your order is subject to an unusual delay, we invite you to contact us so that we can check its progress with the carrier.
Adopt1Toy undertakes to comply with the period or date communicated at the time of the order.
In the absence of a specified delivery period or date, delivery takes place without undue delay and no later than thirty days following the conclusion of the contract, in accordance with the applicable provisions of the French Consumer Code.
In the event of a delivery delay, the Customer is entitled to the remedies provided for by the French Consumer Code, in particular the provisions of Articles L.216-1 and following.
📮 Unclaimed parcel or parcel returned to the sender
The Customer is responsible for the accuracy of the delivery information they provide when placing their order.
When a parcel is returned to the sender because of an incorrect or incomplete address provided by the Customer, due to a failure to collect within the time limit indicated by the carrier, or when the Customer has not made the necessary arrangements necessary to receive or collect the parcel despite the tracking information made available to them, a new shipment may be requested.
When the delivery failure is attributable to the Customer, the costs corresponding to this new shipment are their responsibility and must be paid before any reshipment.
This rule does not apply when it is established that the delivery failure results from an error attributable to Adopt1Toy or the carrier used to fulfil the order.
Simply failing to collect a parcel, to let it be returned automatically or refusing it does not constitute, on its own, exercising the right of withdrawal.
🛡️ Loss or damage during transport
When the carrier is offered as part of of the Adopt1Toy order, the risk of loss of or damage to the product remains the seller's responsibility until the time where the Customer, or a third party designated by them, physically takes possession of the parcel.
If a parcel is reported lost or shows a transport issue, contact us so that we can open the necessary checks.
🔍 Upon receipt of the parcel
We recommend checking the external condition of the parcel upon receipt.
If the parcel is visibly damaged, opened or damaged, you may in particular:
- refuse the parcel when the situation justifies it;
- make precise reservations with the carrier;
- take photographs of the parcel and the products concerned;
- contact us as soon as possible at: contact@adopt1toy.com .
The absence of reservations upon delivery or immediate notification does not deprive the Customer the legal guarantees to which they are entitled when the conditions for their application are met.
💜 Do you have a question about your delivery?
Our customer service team is available to help you:
Telephone: +33 (0)7 43 54 28 57
Email:
contact@adopt1toy.com
Form:
Contact us
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