My commitments

Adopt1Toy isn’t an anonymous marketplace: it’s my shop. Behind every order, every question, and every parcel, there’s a real person — me, Alicia — who stands behind it. So here, without sugar-coating anything, is what I guarantee when you order from me.

Product quality and safety

Your well-being comes first. I work with brands known for their reliability, and I prioritize products made from safe materials that comply with European standards. In practical terms, that means materials designed for your most intimate areas, without substances banned in Europe. To me, that’s the bare minimum, and I never compromise on it.

I believe in being upfront: I don’t personally test every one of the thousands of products in the catalog — I want to offer you the widest possible choice, for every taste and budget. However, I’ve put together collections featuring products I genuinely recommend or have tested personally. If you want to see my top picks, that’s the best place to start.

For your purchases, you benefit from the applicable statutory guarantees, including the statutory guarantee of conformity and the guarantee against hidden defects when their conditions are met. If a brand also offers a commercial or manufacturer’s warranty, it adds to your statutory rights without replacing them.

Discretion and confidentiality, without you having to ask

I know how important your privacy is. That’s why discretion isn’t a box you have to tick at checkout: it’s automatic, for everyone.

• Plain packaging. The outer packaging is plain and sealed, with no explicit indication of the nature of the products ordered or the contents of the parcel.
• Discreet bank statement. Only the name “SAS EVEIL” appears on your statement — never the name of the shop.
• Your data is not sold. It is shared only with the service providers and partners necessary to operate the shop and fulfill your order — for example, for hosting, payment processing, order preparation, or delivery — as well as with recipients required by law when necessary. Everything is explained in my Privacy Policy.

Human advice — it’s really me who replies

When you write to me, you won’t get a robot, a canned message, or an outsourced customer service team: you’ll get me, with my experience and honest approach. I read every message and reply to everyone, without exception, within 48 hours at most.

I didn’t make this expertise up. It actually comes from several years spent working in lingerie stores — Orcanta, Darjeeling, and then Paradise Boutik — and from advising thousands of customers, giving me real experience in lingerie and intimate care. I don’t have a degree in sexology, and I don’t claim to: my expertise is practical and hands-on, shaped by regular conversations with sexologists over the years.

I also write every guide and article published on the shop myself, so you can make informed choices without even having to ask me a question.

Kindness and zero judgment

Single men, single women, straight or gay couples, people into non-monogamy, curious customers placing their first order, content creators: everyone is welcome here, and no one has to justify themselves. My only goal is for you to leave with the right answers and the right product for you. No taboos, no embarrassment, no hidden meanings.

Clear after-sales service

• Fast processing: orders are generally dispatched around 2 p.m. on business days. An order placed before 2 p.m. may enter preparation or be shipped the same day, depending on stock and logistical progress; after 2 p.m., it is generally handled on the next business day.
• Delivery: in France, delivery is generally estimated at 2 to 4 business days after dispatch and is free for orders of €59 including VAT or more. The information provided when you place your order takes precedence.
• Right of withdrawal: when this right applies, you have 14 days after receipt to inform me of your decision, followed by 14 days from that notification to return the product. For certain sealed products subject to a hygiene exception, the right of withdrawal can no longer be exercised after the seal has been broken. The direct return costs for a simple withdrawal are your responsibility, unless otherwise stated.
• Defective or non-conforming product: contact me; this type of situation falls under the applicable guarantees and is not handled as a simple withdrawal.
• Have a problem or a question? Write to me via the Contact page. You’ll also find all the details in the Shipping Policy, the Refund Policy, and the Terms and Conditions of Sale.

A final word

These commitments aren’t marketing slogans: they are the rules I set for myself when I opened the shop with Steven, my co-founder, in 2023. If you feel that one of them hasn’t been upheld, tell me directly — that’s part of the commitment too.

Want to learn more about my journey? Find out who I am.