Shipping and Returns at Adopt1Toy

All the essential information about shipping your orders, delivery times, tracking, and return conditions at Adopt1Toy. My promise: fast dispatch, 100% discreet packaging, and responsive customer service within 48 hours.

📦 Order preparation and shipping

At Adopt1Toy, orders are processed promptly and may be handed over to our logistics partner shortly after being placed.

Shipments are generally arranged around 2 p.m. on business days.
An order placed before 2 p.m. may enter preparation or be shipped the same day, depending on stock availability and the progress of logistics processing.
An order placed after 2 p.m. is generally processed on the next business day.
Some orders may be prepared or shipped directly by one of our logistics partners or suppliers.

✏️ Modify, add to, or cancel an order

Have you just placed an order and forgotten an item, would like to correct some information, or want to request a cancellation? Contact us as soon as possible.

For an order that may be shipped the same day, any request should ideally reach us before 2 p.m. on a business day. For an order placed after 2 p.m., contact us as soon as possible, ideally before 2 p.m. on the following business day.

We cannot guarantee that a modification or cancellation will still be possible, even before 2 p.m., if logistics preparation is already too advanced or if the package has been shipped.

🚚 Delivery times and costs

In France, delivery is generally estimated at 2 to 4 business days after shipping. Delivery is free on orders of €59 including VAT or more. The exact cost depends in particular on the destination and the order's weight and is displayed before payment.

For other destinations, delivery times and costs vary depending on the country and weight. The delivery time or date provided when the order is placed takes precedence over general estimates.

See our Shipping Policy for details of the regions, costs, and delivery times.

🔍 Order tracking

Once your order has actually been shipped, a tracking email will be sent to you when the carrier makes a tracking number available.

😌 Discreet delivery

Orders are shipped in neutral, sealed outer packaging. No explicit information about the nature of the products ordered or the contents of the package appears on the outer packaging.

↩️ Right of withdrawal and returns

When the right of withdrawal applies, you have 14 days from receipt of the order to inform us of your decision to withdraw.

From the date of this notification, you then have 14 days to return the relevant products.

For reasons of hygiene and health protection, certain sealed products are no longer eligible for the right of withdrawal once they have been unsealed after delivery, where the corresponding legal exception applies.

For a simple withdrawal, the direct return costs are borne by the customer, unless otherwise indicated.

Refunds are issued in accordance with our Refund Policy. Depending on the circumstances, this may be delayed until the goods have been recovered or proof of shipment has been provided.

📮 Unclaimed package or package returned to the sender

When a package is returned because of an incorrect or incomplete address provided by the customer, failure to collect it, or failure to make the necessary arrangements to receive it despite the available tracking information, a new shipment may be requested.

When the delivery failure is attributable to the customer, the cost of this new shipment is payable by the customer. This rule does not apply when the delivery failure results from an error attributable to Adopt1Toy or the carrier used to fulfill the order.

🛡️ Defective, non-conforming, or damaged product

Products are covered by the applicable statutory warranties, including the statutory warranty of conformity and the warranty against hidden defects when their conditions are met.

Any commercial or manufacturer warranty is an additional right and does not replace the statutory warranties owed to consumers.

If there is a problem, contact us so that we can review the situation and provide you with the appropriate procedure.

💌 Need help?

For any questions about an order, delivery, or return:

Detailed rules are set out in our Shipping Policy, our Refund Policy, and our Terms and Conditions of Sale.

Your questions about shipping and returns

In France, delivery is generally estimated at 2 to 4 business days after dispatch. Shipments are generally sent out around 2 p.m. on business days. An order placed before 2 p.m. may enter preparation or be shipped the same day, depending on stock availability and the progress of logistical processing; after 2 p.m., it is generally handled on the next business day. For other destinations, delivery times vary by country. The timeframe or date provided when the order is placed takes precedence.

Yes, shipping is free for orders of €59 or more, including VAT, within France. Below this amount, as well as for other destinations, the cost depends mainly on the destination and the order weight. The exact amount for your address is displayed before payment.

Once your order has been shipped, you’ll receive a tracking email as soon as the carrier provides a tracking number. If you have any issues with tracking or delivery, contact me—I’ll get back to you within 48 hours at the latest.

Yes, all my parcels are shipped in discreet packaging, with no logo or external markings. Your bank statement will only show “SAS EVEIL.” No one will be able to guess what’s in your order.

When the right of withdrawal applies, you have 14 days from receipt of your order to inform me of your decision, followed by an additional 14 days from that notification to return the relevant products. For certain sealed products subject to a hygiene exception, the right of withdrawal can no longer be exercised after the seal has been broken when the corresponding legal exception applies. In the case of a simple withdrawal, you are responsible for the direct return costs unless otherwise indicated. Refunds are issued in accordance with the Refund Policy and applicable regulations.

Yes. The products are covered by the applicable statutory warranties, including the statutory warranty of conformity and the warranty against hidden defects when their conditions are met. If a brand offers a commercial or manufacturer’s warranty, it supplements your statutory rights without replacing them. If a product is defective, non-compliant, or damaged, contact me so I can review the situation and advise you on the appropriate procedure.