Any questions? I’m here for you!

Do you have a question, need some advice, or have a small issue with your order? I’m Alicia, the founder of Adopt1Toy, and I personally answer you myself, with no intermediary or bot. Whether you’re choosing your first sex toy, looking for lingerie that makes you feel confident, or simply want to chat about a product, I’m here to support you with care and discretion. Choose the channel that suits you best below—I’ll get back to you within 48 hours at the latest.

💬 WhatsApp

Reply within minutes

Message on WhatsApp

⚡ Website chat

The bubble at the bottom right — the fastest option during the day

📱 Instagram

@adopt1toy — we usually reply within minutes

View profile

📧 Email

Reply within 48 hours maximum

contact@adopt1toy.com

📞 Phone

Mon–Sat 8am–8pm · Sun 10am–8pm

07 43 54 28 57

Any questions? I’m here for you!

Whether you have a question about a product, need personalized advice, or require help with your order, I’m here to assist you. My goal is simple: to offer you a smooth, enjoyable, and 100% discreet experience. Don’t hesitate to contact me—I’ll be happy to get back to you as soon as possible.

Need personalized advice?

Everyone has unique expectations and desires. Whether you’re looking for your first sex toy, a gift for you and your partner, or a more advanced BDSM accessory, I’m here to guide you. My experience in lingerie and at a brick-and-mortar sex shop allows me to offer expert advice—without judgment and always with kindness. Fill out the form below, and I’ll get back to you with a response tailored to your situation.

Let's keep in touch 💜

Your satisfaction is my top priority. Whether you reach out via the contact form, email, chat, or social media, I’m committed to being available for you. I respond to all messages every business day, within 48 hours at the latest—often within just a few hours. Talk to you soon!

Also available by phone 📞

If you want a quick response, WhatsApp is waiting for you at the bottom right of your screen. I’m here for you, however you prefer. 💜

SAS EVEIL — SIRET 95399269000016
223 Chemin du Brusquet, 83440 Callian — contact@adopt1toy.com
Partnerships & creators : alicia.deroussen@adopt1toy.com
Hours : Monday–Saturday 8am–8pm · Sunday 10am–8pm

Your questions, my answers

The fastest option is the chat directly on the website (the bubble at the bottom right) or Instagram/Facebook, where I reply very quickly. For longer questions or detailed advice, email is ideal. And if you prefer speaking, you can still call for anything related to the shop.

I commit to replying within 48 hours at most, but in practice, it’s often within a few hours on social media and chat. I handle all emails every working day. If your request is urgent, mention it in your message and I’ll prioritize your reply.

Of course—and it’s actually what I’m most passionate about 💜! My experience in lingerie and in a brick-and-mortar love shop allows me to advise each customer according to their tastes, experience, and desires. Feel free to write to me—no question is taboo, and everything remains confidential between us.

Don’t panic, I’m here to help. Email me or contact me via chat, including your order number and the issue you encountered. I’ll handle every complaint within 48 hours at the latest, and I’m committed to finding a quick solution: a refund, exchange, or package tracking, depending on the situation.